PERCENT OF RESPONDENTS WHO RATED SATISFACTION AS GOOD OR EXCELLENT |
ABCM |
NATL |
How would you rate your overall satisfaction with our facility? |
96% |
85% |
What is your recommendation of our facility to others? |
97% |
82% |
ITEMS RANKED BY CORRELATION WITH RECOMMENDATION: |
1 |
The staff’s care and concern for the resident. |
97% |
84% |
2 |
The respect shown to the resident by staff. |
97% |
89% |
3 |
The quality of care provided by the nursing assistants. |
93% |
79% |
4 |
Meeting the resident's choices and preferences. |
96% |
82% |
5 |
The competency of staff. |
95% |
83% |
6 |
How safe it is for the resident. |
96% |
87% |
7 |
Management's responsiveness to your suggestions and concerns. |
93% |
75% |
8 |
Meeting the resident's need for grooming. |
89% |
69% |
9 |
Keeping you and your family informed about the resident. |
96% |
82% |
10 |
The cleanliness of the room and surroundings. |
94% |
78% |
11 |
Offering the resident opportunities for friendships with staff. |
98% |
85% |
12 |
Providing an adequate number of nursing staff to meet care needs. |
84% |
60% |
13 |
Meeting the resident’s need for privacy. |
95% |
85% |
14 |
The security of the resident’s personal belongings. |
90% |
65% |
15 |
Offering the resident meaningful activities. |
95% |
79% |
16 |
Offering the resident opportunities for friendships with other residents. |
96% |
85% |
17 |
How enjoyable the dining experience is for the resident. |
89% |
68% |
18 |
The quality of the meals. |
90% |
68% |
19 |
Meeting the resident's religious and spiritual needs. |
96% |
83% |
20 |
The quality of laundry services. |
93% |
69% |
21 |
The quality of rehabilitation therapy (physical, occupational, speech.) |
92% |
81% |